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Refund Policy
Effective: June 24, 2026
1. Digital Service Nature
VoicyBooks provides AI-generated digital audiobooks. Due to the nature of digital goods, completed and delivered audiobooks are generally non-refundable.
2. Circumstances for Full Refunds
You are entitled to a full refund if:
- Technical failure: The audiobook generation failed due to a server-side error and was never delivered.
- Duplicate charge: You were charged multiple times for the same book.
- Wrong amount: You were charged an incorrect amount (higher than displayed).
- Fraudulent charge: An unauthorized transaction on your account.
3. Circumstances Where Refunds Are NOT Issued
Refunds are NOT issued for:
- Completed delivery: The audiobook was successfully generated and made available for download.
- Changed mind: You decided you no longer want the audiobook after generation.
- Content quality: Subjective dissatisfaction with the AI voice, narration style, or text accuracy (free previews and voice samples are provided before purchase so you can evaluate quality).
- Wrong file upload: You uploaded the wrong book or a file in an unsupported language/content.
- Free previews: The free voice sample/demo previews are non-refundable (they are free).
4. How to Request a Refund
- Email support@delio24.com
- Include:
- The email address associated with your account
- Transaction ID (from your payment receipt)
- Reason for the refund request
- Any supporting evidence (screenshots, error messages)
5. Refund Processing
- Requests are reviewed within 3 business days.
- Approved refunds are processed within 5-10 business days to the original payment method via Stripe.
- Processing time depends on your bank/card issuer.
6. Partial Refunds
In some cases, a partial refund may be offered (e.g., if only some chapters failed to generate while others were delivered successfully).
7. Chargebacks and Payment Disputes
Before filing a chargeback with your bank, please contact us first. We will work to resolve the issue. Fraudulent chargebacks may result in account termination.
8. Statutory Rights
This policy does not affect your statutory rights under applicable consumer protection laws, including EU consumer rights (14-day withdrawal period for digital goods, waived once delivery begins with your explicit consent).
9. Contact